Last updated: 14 August 2026
These Terms of Service (“Terms”) govern your use of octawerks.com (the “Site”) and any engagement for services with Octawerks Pte. Ltd. (UEN 202405264N), a company incorporated in Singapore (“Octawerks”, “we”, “us”, “our”). By accessing the Site or engaging our services, you (“client”, “you”) agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our services.
1. About Octawerks
Octawerks provides process automation and custom software services for small and medium-sized businesses, primarily in New Zealand and Singapore. Our published services include the Discovery & Automation Audit, Process Automation Build, and Retainer & Support (Care). Service scope, deliverables and pricing for each are described on the relevant pages of the Site and are incorporated into these Terms by reference.
2. Use of the Site
You may use the Site for lawful purposes only. You agree not to: misuse or attempt to disrupt the Site or its underlying systems; scrape, copy or reproduce Site content beyond normal browsing use; or submit false, misleading or malicious information through our forms, calculators or chat widget. We may suspend or restrict access to the Site, in whole or in part, at our discretion.
3. Engagement and Quotes
Enquiries, calculator results and chat conversations on the Site are informational and do not, by themselves, create a binding engagement. A service engagement begins only once we have agreed scope and price with you, whether by written quote, statement of work, invoice, or other written confirmation (“Engagement Confirmation”). Where these Terms conflict with an Engagement Confirmation for a specific project, the Engagement Confirmation prevails for that project.
4. Fees and Payment
- Our published services are offered at fixed, agreed prices, not open-ended hourly billing, unless a specific engagement is expressly quoted otherwise in writing.
- Retainer and Care arrangements are billed as a flat recurring fee covering the scope described for that service; work identified as a new build or new capability outside that scope is scoped and quoted separately before any work begins.
- Invoices are payable by the due date stated on the invoice. We may charge interest on overdue amounts at a reasonable commercial rate, and may suspend work on an engagement if payment is materially overdue.
- All fees are exclusive of applicable taxes (including GST or equivalent) unless stated otherwise.
5. Client Responsibilities
To deliver our services effectively, we rely on you to: provide timely, accurate access to the systems, data and personnel reasonably required for the engagement (for example, job, invoice or volume records, and access to relevant software); designate a point of contact with authority to make decisions on scope; and review and respond to deliverables within a reasonable time. Delays caused by your failure to provide the above may extend agreed timelines.
6. Intellectual Property
Unless otherwise agreed in writing, on full payment for an engagement, you own the specific automation workflows, configurations and custom code built for you as part of that engagement. Octawerks retains ownership of its pre-existing tools, templates, frameworks, and general methodology, and may reuse the general knowledge, techniques and non-confidential learnings gained while delivering services, provided this does not disclose your confidential information. All content on the Site itself (text, design, graphics and branding) remains the property of Octawerks unless otherwise stated.
7. Third-Party Software and Platforms
Our services are software-agnostic: we typically build on and integrate with third-party platforms and tools that you already use or separately select and license (for example, workflow automation, CRM, or accounting software). We are not the vendor of these third-party tools, do not control their pricing, availability or terms, and are not responsible for outages, changes, or issues originating from them. Any subscriptions or licence fees for third-party software are your responsibility unless expressly agreed otherwise.
8. Confidentiality
Each party agrees to keep the other’s confidential information (including business, financial, operational and technical information disclosed in connection with an engagement) confidential, and to use it only for the purpose of the engagement. This obligation survives completion or termination of an engagement, and does not apply to information that is or becomes publicly available other than through breach of this clause.
9. Warranties and Disclaimers
We will perform services with reasonable care and skill, consistent with good industry practice. Except as expressly stated in an Engagement Confirmation, the Site and our services are provided “as is” and we do not warrant that automations or software will be error-free, uninterrupted, or will meet every requirement not expressly agreed in scope. To the extent permitted by law, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose.
10. Limitation of Liability
To the maximum extent permitted by law, Octawerks’ total liability arising out of or in connection with the Site or any engagement, whether in contract, tort or otherwise, is limited to the fees paid by you for the specific engagement giving rise to the claim in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, data or business opportunity. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, such as liability for fraud or wilful misconduct.
11. Term and Termination
An engagement continues for the term agreed in the relevant Engagement Confirmation. Either party may terminate an ongoing engagement (such as Retainer & Support) on written notice as specified in that engagement’s terms, or, where no notice period is specified, on 30 days’ written notice. Fees for work performed and expenses reasonably incurred up to the effective date of termination remain payable. Sections relating to fees owed, intellectual property, confidentiality, warranties, and limitation of liability survive termination.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or legal obligations. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms; for active engagements, any material change affecting that engagement will be agreed with you directly.
13. Governing Law and Disputes
These Terms are governed by the laws of Singapore, without regard to conflict of law principles. The parties will first attempt to resolve any dispute in good faith through direct discussion. If unresolved within a reasonable period, disputes are subject to the exclusive jurisdiction of the courts of Singapore, save that either party may seek injunctive relief in any jurisdiction to protect its confidential information or intellectual property.
14. General
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. These Terms, together with any Engagement Confirmation, constitute the entire agreement between you and Octawerks regarding their subject matter and supersede prior discussions on that subject. Our related connect@octawerks.com