Leads come in from everywhere. Half of them never get a second touch.
Enquiries land by web form, email, phone and social message, in different inboxes owned by different people. Some get answered in minutes, some get answered late, and some get forgotten. Octawerks pulls every lead into one pipeline and makes the follow-up happen on its own, using the CRM you already run.
Every business with more than one lead source knows this gap.
An enquiry comes in through the website at 9pm. It sits in a shared inbox until mid-morning, by which time the customer has messaged two competitors as well. Another comes in by phone, gets written on a notepad, and never makes it into the system.
The leads that do get logged still depend on someone remembering to follow up. The first message goes out, the customer goes quiet, and the second and third nudges never happen because everyone assumed someone else had it.
This is not a selling problem. It is a process problem. When capture and follow-up rely on memory and free time, the pipeline leaks at every stage, and the leak is invisible until the month is over and the numbers are short.
Five places we tighten the pipeline.
We connect the channels you already take enquiries on and the CRM you already run, and remove the manual steps between them.
Web forms, email, phone and social enquiries land in one place automatically, each with an owner, a source and a status. Nothing lives only in an inbox or on a notepad.
Every new enquiry gets an immediate acknowledgement, so the customer knows they have been heard while you get to a proper reply.
Sequenced nudges go out after no reply, a viewed quote, or a stalled conversation, until the customer responds or opts out. No one has to keep a chase list.
Stages, owners and next actions are kept current from real activity, so your reporting reflects what is actually happening.
Quotes and proposals are pre-filled from the CRM record and your templates, ready to check and send instead of build from scratch.
First workflow live in two weeks. No big projects.
We do not try to fix everything at once. We start with the step costing you the most, prove it works, then build from there.
The audit
Tell us how this works in your business today, end to end. We ask the right questions. No pitch, no obligation. You leave with a clear view of where the hours and the money are going.
We map your tools
We identify the one thing to fix first and show you exactly what we will build, on the systems you already run. You get a written plan. No obligation to proceed.
We build it, and it runs itself
We connect your existing tools and remove the manual steps. Most first workflows are live within two weeks, with measurable results inside the first month.
Built for businesses where enquiries come from several places and follow-up is manual.
You get leads from a website, referrals, social, and the phone. Different people handle different channels, and there is no single view of what came in this week or what still needs a reply.
You already have a CRM, or a spreadsheet doing the job of one. It is capable of far more than it is set up to do. We connect your channels to it, automate the capture and the chasing, and leave the selling to your team.
Every unlogged enquiry is revenue you never knew you lost. Every un-chased quote is a decision made by silence. These are process problems, and process problems have process solutions.
See our services →What owners ask us first.
Do I need a new CRM?
No. We work with the CRM you already have, or help you get a simple one in place if you are running on spreadsheets. We connect to it rather than replace it.
A lot of our leads come in by phone. Does that still work?
Yes. Phone enquiries still come to you the way they do now. We add the step that logs them and starts the follow-up, so a call does not disappear the moment it ends.
Will the follow-ups sound automated?
They are short, written in your voice, and stop the moment the customer replies or asks to opt out. The conversation itself stays with your team.
What does it cost to start?
Start with the audit. You get a written report ranking your biggest leaks, and it comes off the build if you go ahead.
Do you only work with businesses in one country?
No. We work remotely with businesses wherever they are. The process is the same.
Every un-chased quote is a decision made by silence.
Book the audit. We map how leads are captured and followed up today, and hand you a written report ranking your biggest leaks. Yours to keep either way, and it comes off the build if you go ahead.
$1,250 USD founding rate, first 10 clients in New Zealand and Singapore. Normally $2,500 USD. All prices in USD. Credited against the build if you go ahead, and if we do not find leaks worth 3x the fee, you do not pay.
Start with the audit →