Octawerks · Web add-on

Answer customer questions at any hour, without lifting a finger.

An AI chat assistant on your website that answers from your own information, captures contact details, and passes anything tricky to your team.

The problem

Questions arrive when nobody is free to answer.

Customers ask the same things again and again: prices, hours, service areas, availability. If nobody replies quickly, many move on to the next business.

Staff lose time on repeat questions, and after-hours messages sit until morning.

How it works

Simple to set up, in 4 steps.

Step 01

We collect your information

Services, hours, pricing rules, policies and common questions, taken from your own content.

Step 02

We train the assistant

It answers using only what you give it. You set the tone, from formal to friendly.

Step 03

We add it to your site

It appears on your website as a chat window. We test it with real questions first.

Step 04

It answers and hands off

It captures names and contact details, books where booking is set up, and passes to your team when it cannot answer.

What is included

Everything you need, nothing you do not.

  • Answers available 24/7 on your website
  • Trained on your services, hours, pricing rules and policies
  • Tone of voice set by you
  • Captures contact details from interested visitors
  • Books appointments when paired with Online Booking
  • Hands off to your staff when it is unsure
  • Sold as an add-on to a website
Who it suits

Built for small teams.

  • Trades businesses
  • Clinics and practices
  • Shopfronts and retail
  • Property managers
  • Professional services
  • Teams of 1 to 50 people

Pricing: Fixed price, quoted in writing after a free mockup and a short call. Add-ons are sold on top of a website.

Common questions

What people ask first.

Only what you give it: your services, hours, pricing rules, policies and common questions. It does not invent answers outside that.

It tells the customer it will pass the question on, collects their contact details and notifies your team.

Yes. You set the tone, and we write the assistant to match your business.

Yes, when it is paired with Online Booking. It can offer a booking link or book directly.

The assistant is sold on top of a website. We can add it to a site we build or to a suitable existing one.

Get started

See it for your business before you pay.

Send us your business name and we will come back with a free mockup.