Octawerks · Retainer & Support

Keep improving, without hiring anyone new.

Keeps what we built running, fixes issues before they cost you, and trains whoever joins your office. You get a dedicated contact who already knows your setup. One month notice, no lock-in contract.

Working on a laptop, ongoing support and maintenance
How we prioritise

Priority follows the same three questions.

When something needs attention, we don't work through it in the order it arrived. We work through it in the order it matters.

Cash flow

Checked first

Anything touching invoicing, payments, or bookings gets monitored and fixed first, so nothing quietly breaks and slows down what you get paid.

Cost

Caught early

A broken automation that goes unnoticed for weeks can waste more hours than if it had never been built. We catch the drift before it costs you.

Risk

Never left waiting

Compliance and deadline-linked automations get priority checks, so a missed reminder doesn't turn into a missed obligation.

What is included

Three things, covered by Care.

One flat fee, no separate invoices for every small fix or question.

Monitoring

We watch what is live

We keep an eye on everything already built for you and catch issues before they affect your business, not after.

Fixes & updates

Stay working as things change

Things change. New staff, new tools, new rules. We keep everything working as your business moves, without you needing to ask.

Training

Your office stays confident

New person joins, someone changes role, a process gets forgotten. We train whoever needs it, so nobody is stuck calling us for things they could run themselves.

A typical month

What actually happens with your monthly fee.

One flat fee, whether we touch anything that month or not. A running relationship with someone who already knows your setup.

  1. A health check. We review what's live against how it's actually being used, not just whether it's technically still running, so quiet failures get caught early.
  2. A priority queue. Anything that needs fixing gets logged and worked through cash-flow and compliance issues first, cosmetic tweaks last.
  3. A plain-language update. You can see what was checked and what changed, in language you don't need to be technical to understand.
Is this right for you?

Built for businesses with one or two things already automated.

You have already had a process built with us, or you are about to, and you want to keep the momentum going without committing to a full time hire. A dedicated contact who already knows your setup means no re-explaining from scratch every time something comes up.

Darryl personally reviews every Care account, so what gets checked and fixed is what actually matters for your business, not whatever is easiest to bill.

One flat monthly fee, not a vague promise. If issues come up, they are fixed. If your office needs training on something, that is covered too. One month notice, no lock-in contract.

Common questions

What people ask before signing up.

Yes, for monitoring, fixes, and training. If something needs a genuinely new build, that is scoped and quoted separately as a fixed price, and we will always tell you before it turns into that.

Then nothing needs fixing. The fee covers the monitoring and the training being available when you need it, not hours you have to find a use for.

Yes. One month notice, no lock-in contract.

A fix keeps something already built working the way it should, and that is covered by Care. A new process or capability is a new build, quoted separately as a fixed price. We will always tell you which is which before doing the work.

Yes. Someone who already knows your business and your setup, so you are not re-explaining everything from scratch each time you reach out.

Most issues are caught by our monitoring before they affect your business. Retainer clients get faster turnaround on anything that does come up compared to one-off clients, and you can always reach us directly.

Mostly, since retainer builds on something already live. But if you have a clear list of processes ready to go, we can talk about starting here directly.

We tell you before it turns into a build, and quote it as a fixed price. Care never turns into a surprise invoice.

Already have something built with us?

Keep it running, and keep building.

One month notice, no lock-in contract. Book a call and we will confirm it covers what you need.

$1,250 USD founding rate, first 10 clients in New Zealand and Singapore. Normally $2,500 USD. All prices in USD. Credited against the build if you go ahead, and if we do not find leaks worth 3x the fee, you do not pay.

Start with the audit