Do not lose the caller when you miss the call.
When you cannot pick up, the caller gets an automatic text with a booking link or an easy way to reply. The lead stays with you.
A missed call is often a lost job.
You are on site, with a patient or with another customer. The phone rings out, and the caller tries the next business on the list.
Many people do not leave a voicemail. Without a reply, you may never know they called.
The first business to reply usually wins the job. People looking for an electrician, a plumber or a physio often ring two or three numbers in a row and go with whoever answers or gets back to them first.
Calling everyone back later does not fix this. By the time you are free, the caller has often booked someone else, and you spend your evening chasing people who have already moved on.
What missed calls really cost.
Most small businesses miss more calls than they think. A builder on a roof, a physio with a patient, a receptionist already on another line. Each missed call is a person who wanted to give you work.
Here is a simple way to work it out. Say you miss 5 calls a week, 1 in 3 of those callers would have booked, and an average job is worth $250. That is around $415 a week, or over $21,000 a year, going to someone else.
Use your own numbers. Your phone's call history shows how many calls went unanswered last month. Multiply by how many would have booked and what a typical job is worth, then compare that with what the service costs once we quote it.
Simple to set up, in 4 steps.
We set up the trigger
When a call to your business number goes unanswered, the system detects it.
An instant text goes out
The caller receives a short message in your voice, within moments of the missed call.
They book or reply
The text includes a booking link or a quick reply option, whichever suits your business.
You see the lead
The reply or booking is passed to you, so you can follow up when you are free.
What the text looks like.
Here are a few examples. We write yours with you, in your own words.
Trades
“Hi, this is Sam from Northside Electrical. Sorry we missed your call, we are on a job right now. Reply with what you need and your suburb, or book a time here: [link]”
Clinics
“Hi, you have reached Harbour Physio. We are with a patient at the moment. Book online here: [link] or reply CALL and we will ring you back today.”
Wellness
“Thanks for calling Calm Massage. We are in a session. You can see open times and book here: [link]”
Everything you need, nothing you do not.
- Automatic text to missed callers
- Message written in your tone
- Booking link or quick reply option
- Alert to you when a caller responds
- Works with Online Booking
- Sold as an add-on to a website
Built for small teams.
- Trades businesses
- Clinics and practices
- Shopfronts and retail
- Property managers
- Professional services
- Teams of 1 to 50 people
Pricing: Fixed price, quoted in writing after a free mockup and a short call. Add-ons are sold on top of a website.
How it compares to the alternatives.
- Voicemail: many callers hang up without leaving one, and you only find out hours later.
- An answering service: a real person picks up, but you pay per call or per month, and the message still has to be passed on to you.
- Hiring a receptionist: the most reliable option and the most expensive. Many small teams cannot justify a full-time role.
- Missed-call text back: replies within seconds, every time, at a fraction of the cost of staff. It works alongside your current phone, not instead of it.
What people ask first.
Usually not. Most mobile and internet phone (VoIP) numbers can work as they are. Some older landlines need a small change. We check your setup on a short call and confirm what is needed before we quote.
Yes, in most cases. Many small business owners run everything from one mobile, and the service is designed for that. We confirm it on the call.
We write it with you. It is short, polite, names your business and points to a booking link or a reply option.
It only texts callers whose call was missed. We can set rules, such as business hours or skipping numbers you know, so it fits how you work.
You choose. It can send a different message after hours, for example letting people know when you open and linking to online booking.
Yes, when it is set up properly. A quick reply to someone who has just called you is the kind of message people expect. We follow the Unsolicited Electronic Messages Act 2007: the text clearly names your business, and any later marketing messages include an easy way to opt out.
The text comes from your business and is written in your voice. It is honest that it is a quick reply while you are busy, which most callers appreciate more than silence.
Most setups are live within two weeks, once we have access to your phone setup and your booking link or preferred way to take enquiries.
Yes. You get an alert when someone replies or books, and we can send a simple summary of missed calls and replies so you can see what it is bringing in.
See it for your business before you pay.
Send us your business name and we will come back with a free mockup.