Every enquiry sorted, routed and answered.
Enquiries from your form, chat and email are sorted by type and urgency and sent to the right person. Urgent ones are flagged straight away.
Enquiries get lost between inboxes and people.
Messages arrive in several places. Someone has to read each one, decide who handles it and hope it is not forgotten.
An urgent request can sit behind a pile of routine ones, and a slow reply often loses the job.
Simple to set up, in 4 steps.
We map your enquiry types
New work, existing customers, urgent issues, suppliers and spam. We agree the categories with you.
We set the routing rules
Each type goes to the right person or inbox. Urgent ones trigger an instant alert.
We connect your channels
Web forms, chat and email feed into one process.
Customers get an acknowledgement
Each person who writes in gets an automatic reply, so they know it was received.
Everything you need, nothing you do not.
- Enquiries from forms, chat and email in one flow
- Sorting by type and urgency
- Routing to the right person or team
- Instant alerts for urgent enquiries
- Automatic acknowledgement to the customer
- A simple log so nothing sits unanswered
- Sold as an add-on to a website
Built for small teams.
- Trades businesses
- Clinics and practices
- Shopfronts and retail
- Property managers
- Professional services
- Teams of 1 to 50 people
Pricing: Fixed price, quoted in writing after a free mockup and a short call. Add-ons are sold on top of a website.
What people ask first.
We agree the rules with you, such as keywords, enquiry type or a form option. You can change them later.
To the person or inbox you choose, by email or the messaging tool you already use.
Yes. An acknowledgement is sent automatically so they know you have their enquiry.
No. We work with the email and tools you already use.
See it for your business before you pay.
Send us your business name and we will come back with a free mockup.